Even the main customer service (800 number) has said the local office is not responsive. As another reviewer wrote, all the issues seem to stem from the local office, which customers cannot contact. at one time, Shred-it provided good service. SAVE YOURSELF THE HEADACHE WITH THIS ONE! DO NOT USE THIS COMPANY!!! THEY ARE FRAUDULENT IN THEIR BILLING PRACTICES AND CLAIM TO NOT HAVE RECORDS OF THE PAYMENTS BUT SEEM TO HAVE NOT PROBLEM FINDING THEIR INVOICES.THERE ARE MULTIPLE OTHER DOCUMENT DESTRUCTION COMPANIES TO CHOOSE FROM. THAT IS SO CONVENIENT!**** THEN PROMISED ME THAT A SUPERVISOR WOULD CALL ME TODAY- by the name of *****- TODAY BY EOB and NO CALL WAS RECEIVED AGAIN! We are cancelling our agreement and not paying the erroneous bill and filing a complaint with the state as well. IE- they do not know what credits we were due. I spent 2 hours on the phone with representative **** again today indicating that their systems had changed in 2021 and that my call reference numbers from 2020 were linked to calls in 2021-2 and that they had no records from prior to the systems change. And then again the following month we get an overdue notice and no call back. Each time they indicate they have applied the credits to the account and that a supervisor will call me back. Steer clear from Shred-It/Stericylce Company!ĬAN I LEAVE 0 STARS?I have been calling this company about erroneous billing for our medical facility for over 2.5 years. As I see it: They clearly breached this agreement. They're threatening with legal action, and I say: Bring it on! I have loads of communication with proof of service and performance deficiencies. They're quick to bill and remind you are past due, and if you say you want OUT.but before then, complete silence and disregard for a customer basic needs and concerns. Finally I warned that if I didn't get someone to call me back to answer all my questions, I was going to cancel my account, SO I DID! Only then, ***********************/Retention ********************* Engagement - finally contacted me and responded to all my concerns in real time. I called, emailed many times wanting to talk to someone to see if I should get another bin, or a bigger one, or change the service from 4 to 2 weeks, no one ever got back to me.
They charge $12 for additional box of paper.
#Shred it customer service full#
The bin has a smaller cardboard liner inside, it gets full quickly.
They billed $93 to drop off the console -never mentioned that before! None of these items were disclosed beforehand. Got the run around by some account reps, but no one got back to me. I reached out later with questions, he never responded. He responded: It's an annual agreement, so I signed the contract. ***** Executive signed ** me **, I asked if this is an annual agreement since I noticed that the renewal date was ****, and I didn't want to commit for 5 years. Doesn't deserve ONE star! There's no local customer service, you call the phone# and you get random people overseas, barely speak English. Please do not include any other items.Worst experience ever! I regret signing up with Shred-It in *******, **. Please note, consoles/totes are for the shredding of confidential documents only. To request a shred console/tote in your office please fill out an online request and designate the type of container in the special instructions.
#Shred it customer service free#
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